Privacy policy

Last updated: 01/2026

Paloma Adornments (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent way, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

1. What Information We Collect

We may collect personal information including, but not limited to:

  • Your name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely via third-party payment providers — we do not store full payment details)

  • Order history and purchase details

  • Communications with us (emails, messages, enquiries)

  • Website usage data (via cookies or analytics tools)

2. How We Collect Personal Information

We collect personal information when you:

  • Place an order through our website

  • Contact us via email or contact forms

  • Subscribe to our mailing list

  • Interact with our website or social media channels

Information may be collected directly from you or automatically through website technologies such as cookies.

3. Why We Collect Personal Information

We collect and use your personal information to:

  • Process and fulfill orders

  • Communicate with you about your purchase

  • Provide customer support

  • Send order confirmations and updates

  • Improve our website and services

  • Comply with legal and regulatory obligations

We will not collect more information than is reasonably necessary to operate our business.

4. Disclosure of Personal Information

We may disclose your personal information to trusted third parties only where necessary, including:

  • Payment processors (e.g. Shopify Payments, Stripe, PayPal)

  • Shipping and logistics providers

  • Website hosting and analytics providers

  • Professional advisors where required by law

We do not sell, rent, or trade your personal information.

Some third-party service providers may be located overseas. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with Australian privacy standards.

5. Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Improve site functionality

  • Understand how visitors use our website

  • Enhance your browsing experience

You can choose to disable cookies through your browser settings, however this may affect website functionality.

6. Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes secure website infrastructure and reputable third-party service providers. However, no method of transmission over the internet is 100% secure.

7. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, out of date, or incomplete.

To make a request, please contact us using the details below.

8. Marketing Communications

If you subscribe to our mailing list, we may send you marketing communications.
You can opt out at any time by using the unsubscribe link in our emails or by contacting us directly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please contact us:

Paloma Adornments
Leevance7@gmail.com

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).