Shipping policy

Last updated: 01/2026

Order Processing Times

We process orders within the timeframes outlined below. Processing time refers to the period before shipping, during which your order is prepared, made, or packaged.

Ready-to-Ship Pieces

Orders are processed within 2–5 business days

These items are already completed and will ship once packaging and quality checks are complete

Made-to-Order & Custom Pieces

Orders are processed within 4–8 weeks, unless otherwise stated on the product page

Processing time includes sourcing materials, fabrication, finishing, and quality control

Once production has begun, orders cannot be cancelled or modified

Processing times are provided to comply with platform requirements (including Shopify) and to ensure transparency. Delays may occur during peak periods or due to factors outside our control, but we will notify you if this happens.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location and selected shipping method.

Delivery timeframes are estimates only and begin once your order has been dispatched. Delivery times may vary due to postal services, customs processing, weather events, or other delays beyond our control.

Domestic & International Shipping

We ship both within Australia and internationally.

Domestic orders are shipped via reputable tracked carriers

International orders may be subject to customs fees, duties, or taxes, which are the responsibility of the customer

Paloma Adornments is not responsible for delays caused by customs clearance.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information where available.

Please allow up to 24 hours for tracking details to update after dispatch.

Incorrect Addresses

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend the item.

Lost or Delayed Shipments

If your order appears delayed or lost in transit, please contact us at Leevance7@gmail.com
 and we will assist where possible.

Once an order has been dispatched, responsibility for delivery rests with the carrier, unless otherwise required under Australian Consumer Law.

Risk & Ownership

Risk of loss or damage passes to you once the order has been dispatched, except where Australian Consumer Law requires otherwise.

Customs, Duties & Taxes (International Orders)

International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in product or shipping prices.

Questions

If you have any questions about shipping, processing times, or your order, please contact us at:

Leevance7@gmail.com

Optional Shopify Best-Practice Add-On (Recommended)

If you want to be extra safe with Shopify compliance, you can add this one-line notice near checkout or on product pages:

Processing times are listed on each product page and form part of the purchase agreement.