Refund policy

Returns/Refunds 

Under Australian Consumer Law, you are entitled to a refund, replacement, or repair if an item:

  • Is faulty or defective
  • Is not as described
  • Is not of acceptable quality
  • Is not fit for its intended purpose

If your item qualifies for a refund under ACL, once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original method of payment within a certain number of business days, depending on your payment provider.

Late or Missing Refunds 

If you haven’t received a refund yet:

  • First check your bank account again
  • Then contact your credit card company, as it may take some time before your refund is officially posted
  • Next contact your bank, as there is often some processing time

If you’ve done all of this and still have not received your refund, please contact us at Leevance7@gmail.com.

Sale Items 

Sale items are not eligible for change-of-mind returns.

This does not affect your rights under Australian Consumer Law if an item is faulty, defective, or not as described.

Exchanges 

We only replace items if they are faulty or damaged, in accordance with Australian Consumer Law.

If you believe your item is faulty or damaged, please email Leevance7@gmail.com with your order number, a description of the issue, and clear photographs. We will make arrangements for assessment and, where appropriate, repair, replacement, or refund.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you may receive a store credit for the value of the returned item, where applicable.

If the item was not marked as a gift, or the gift giver had the order shipped to themselves, any approved refund will be issued to the original purchaser.

Shipping

To return your product, please mail it to:

128 George Street
Fitzroy VIC 3065
Australia

For change-of-mind returns, you will be responsible for paying your own shipping costs. Shipping costs are non-refundable, unless the item is deemed faulty under Australian Consumer Law.

Depending on where you live, the time it may take for your exchanged or repaired product to reach you may vary.

If you are shipping an item of significant value, we strongly recommend using a trackable shipping service or purchasing shipping insurance, as we do not guarantee receipt of returned items.